FAQ

What is Mind Your Villa?

Mind Your Villa is a professional property management service specializing in high-standard holiday accommodations across Zakynthos. We manage reservations, guest communication, property preparation and ongoing maintenance to ensure a seamless experience for both owners and guests.

2. How can I make a reservation?

Reservations can be made directly through our website or through our partnered platforms. Select your preferred property and travel dates to complete your booking.

3. What is included in the price?

The price includes accommodation, pre-arrival cleaning, utilities and Wi-Fi.
The tourist tax is not included and is charged separately at 15 EUR per day.

4. Do you offer airport transfers?

Yes, airport transfers can be arranged upon request. Availability and pricing depend on the season and the property’s location.

5. What is your check-in and check-out time?

Check-in begins at 15:00, and check-out is at 10:00. Early check-in or late check-out may be possible depending on availability.

6. Are any additional fees required upon arrival?

If a property requires a security deposit or any extra fees, this information will appear during the booking process. Guests are always informed in advance of all charges.

7. What happens if I need to cancel my booking?

Cancellation policies vary by property and season. The exact terms are displayed during booking, and any refunds follow the conditions stated in your reservation.

8. Are pets allowed?

Pet policies differ between properties. Please check the specific property description or contact us prior to booking.

9. Do the villas include cleaning services during the stay?

Most properties include housekeeping once per week. Selected villas offer daily housekeeping, as specified on their individual listing pages. Additional cleaning services can be arranged for an extra cost.

10. How do I report an issue during my stay?

Guests benefit from 24/7 support throughout their stay. You can reach our team via the emergency contact number provided in your confirmation email or through our website.

11. Do you manage properties for owners?

Yes, Mind Your Villa offers full property management, covering reservations, guest services, housekeeping coordination, maintenance and listing optimization.

12. How can I partner with Mind Your Villa as a property owner?

Owners can reach us through the dedicated “Owners” section on our website. We will arrange a property assessment and provide a tailored management plan.

FAQ

GET IN TOUCH

Contact
Mind Your Villa

Reach out to us via phone, email, or through our online form. We look forward to hearing from you and helping you plan your unforgettable experience at Zakynthos.